aAetna announces pilot with MCNT to improve diabetes care

July 19, 2017

A primary component of the pilot is the hiring of a part-time bilingual diabetic educator, who will serve as a care coordinator to assist in diabetic education and patient coaching. Additionally, patients and MCNT staff will be provided with bilingual, culturally competent educational materials that are easy to understand. These include brochures produced by the American College of Physicians Foundation as well as materials from the Joslin Diabetes Center, considered the world's preeminent diabetes research and clinical care organization.

Rawlins said, "At Aetna, we make every effort to ensure that all of our members receive high quality health care regardless of their race or ethnicity. We are committed to addressing the persistent challenges of disparities in health care for minorities, because we know it can lead to better health outcomes for these populations. We look forward to testing an intervention to improve the quality of care with a premier medical group in the Dallas market."

The Dallas pilot builds on the company's legacy in combating health disparities, which dates back to Aetna's pioneering and award-winning step in 2002 to begin the voluntary collection of race and ethnicity data from members. As of 2010, the company has more than six million currently active members who have volunteered this information.

"The collection of this data gives Aetna a better understanding of its member population, enabling us to deliver on our longstanding commitment to improve racial and ethnic equality in health care," Rawlins said. "Our goal is to identify information that helps us to create and deliver effective health management programs and services to members who can benefit from them."

Source: Aetna